Cloud Telephony Solutions

Cloud Telephony Solutions is the communications technology where all communication devices and applications are hosted at the service provider’s premises. Any businesses interested in using these services do not need to install any software or buy any hardware to get the services started. The service can be an IVR, call center setup, call recording etc. These services can be started on a traditional phone, mobile or a computer system i.e. desktop, laptop or tablet.
Cloud computing, software and storage is the way forward. We believe that businesses wanting to upgrade their communications would benefit from considering migrating to the cloud, instead of clinging to outdated on-premises hardware.

Core Features Of Our Cloud Telephony Solutions:-

  1. Analyzing Missed Call Data
  2. Virtual Phone Numbers
  3. Live Recording
  4. Welcome Message
  5. SMS Notification
  6. URL Forwarding
  7. Toll-Free Numbers
  8. Real-Time Reporting
  9. Call To Action
  10. Text To Speech

How does Cloud Telephony Works?
Cloud Telephony Provides the facility to maintain and manage the entire business communications infrastructure in the cloud while business telephones, smartphones, tablets, and computers let users access these services from wherever they are located.
Unlike old PBX telephony, this technology doesn’t require dedicated hardware to be installed at user premises.
Cloud Telephony works on virtual numbers and all the incoming and outgoing calls are stored in a dashboard.
Its web application interface has a specific set of commands to perform predefined actions (playing voice file, Music on Hold, send Auto reply SMS. Record, etc). This lets you analyze calls for better communication.

Some Advantages of Cloud-Based Voice Service

  1. Never Miss a lead:
    Get a virtual number and never miss a lead. Even track your marketing campaign and keep the database of conversation with your customers. Receive call even after working hours and generate more revenue.
  2. Simplify Communication:
    Cloud telephony can simplify your business communication. You don’t need complex EPBX lines for daily business calls. Instead of managing multiple systems. You can manage one system for all your communication needs.
  3. Easy to set up:
    Compare to any other Call management system, Cloud Telephony is very easy to set up.
    It does not require any infrastructure and telecom lines. All the setup is on a cloud so you can access it from anywhere regardless of location and time
  4. Cost-effective:
    Cloud telephony saves up to 80% of cost compare to any other communication medium.
    You can utilize this cost into other ventures of business.
  5. Get a global presence:
    By using Virtual number your business gets a global presence and it can be reachable to clients across the globe. You can expand your business communication globally without any extra cost for communication.
  6. Avail Professional Image:
    A virtual number can get your business a professional look without any expensive types of equipment. Imagine customer calling you and gets to hear a welcome tone of company anthem.
  7. One number for many uses:
    Cloud telephony can be your one-stop solution. You don’t need to publish different numbers for each department. One number can be used with multiple extensions easily.
  8. Manage Calls on the go:
    Monitor and manage all your business calls with available equipment, regardless of location and time.
  9. Highly scalable:
    Easily manage large incoming traffic and extend your business without any further cost. You can always increase or decrease your call volume.
  10. Increase Productivity:
    Productivity can be increased instantly by cloud telephony as you can record, monitor and analyze call performance and agent performances. All the data is stored in the smart dashboard for future analysis and cost measurement.

What is Cloud Telephony?

Cloud Telephony Service is a technique used to deliver telephone applications on the cloud as a hosted solution. It is a messaging and voice service that does not require traditional business telephone systems such as PBX or EPBAX.
It is a mode by which enterprises and businesses could make or receive multiple voice calls and messages simultaneously, without investing on any additional capital infrastructure.
Services like IVR, Call recording, Text messaging, Call conferencing, Custom greetings, Business hours etc. are only some of the many features Cloud Telephony providers are offering now.
The smartest way for you to manage business calls at a global level without compromising on quality and cost is using the services provided by Cloud Telephony companies.

Our Cloud Telephony Services are inclusive of the following features:-
1.Our experienced team of experts, are efficient in managing & maintaining a cloud system and offer fully managed services. Our support team also takes care of the system in case of any glitch or issues.
2.We ensure a complete three sixty degree support from back-end system, along with proper Resource scaling, as per the need of the end-user.
3.A data center is required to operate the Cloud system to run servers. Our self data center is absolutely reliable with high security, low downtime and acts as a quick solution to temporary technical glitches
4. Confrontational changes can be made directly through the browser, ensuring a complete control over the system.We too provide guidance to make certain changes almost instantly.
5.The system allows to Integrate it with relevant software to maintain an organized Customer Relationship Management (CRM) along with complete details of incoming & outgoing calls, and listening to the conversations as well.
6.System can be easily managed and controlled from online browser control panel. No dedicated tech team is needed.
7.Our Cloud Telephony Services help to improve customer experience by offering full calling statistics for tracking.
8.Our Cloud Telephony System is mobile, and can be accessed from any part of the world, anywhere & anytime.

Benefits of CRM and Cloud Telephony integration:-
The main benefit of Cloud Telephony is people get a lot of flexibility in work. Call center personnel can operate remotely and thus have an option to work from home. Apart from the low probability of data loss and precise logging of information, integrating CRM and cloud telephony allows for more speed and higher employee productivity. With the strengthening of CTI abilities, each time a new contact is established, constructive communication can be formed accompanied by a meticulous recording.

  1. Minimum Human Intervention
    Integration leads to greater amount of energy and time with CRM users. Efficient information management system lets the company focus on catering to the customer’s needs. Fusing the powers of computer and telephone creates an environment armed with information that can be transformed into meaningful insights. Automatic dialing through CTI eliminates long hours spent on dialing the contacts. Click dialing also allows CRM staff to divert more time into the conversation than monotonously dialing numbers.
  2. Track information from other sources
    Some events are not recorded directly in the CRM such as text messages, personal dialogues, and Social media messages. The telephony solution comes with tools which will help you keep track of information you receive from other sources. Once the information is available at a singular spot, you can comfortably reach out to it while in need.
  3. Cross-use Analytics
    The application of business analytics differs for CRM and Cloud Telephony. This will also depend upon the kind of information involved and its use. The CTI system will provide you with information on the timing, duration, and frequency of phone calls. Integration of CTI and CRM leads to a consistent flow of information to know your customers fully. This information includes interaction on social media platforms, contacts browsed, the level of responsiveness to calls and emails and general level of interaction with customers.
  4. Scope of Customization
    If you are using Sales force and Twilio as respective solutions, they provide huge scope for customization. One such browser-based call center software builds using Twilio is Talk desk. It readily integrates with Sales force and with Interactive Voice Response (IVR) and Skills-based Routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.
  5. Improved Data Analysis
    Customer needs can be clearly understood by analyzing data. With CTI and CRM coming together, series of data-related functions can be executed with high efficiency: utilizing records for business planning, tracking and logging of calls and acquisition of information in CRM following every call. In this way, the business leaders have insights for better decision making.

What is Cloud Web Facilitating?

The cost-adequacy, adaptability, dependability and different points of interest offered through best Cloud Web Facilitating administrations in India settle on it exceedingly famous facilitating decision for people and in addition organizations all things considered. When you share a post or refresh your Facebook status, you’re utilizing distributed computing administration. Checking your financial balance on your PDA? Again you are in the cloud condition. Odds are you rely upon cloud administration to settle the issues looked by private companies, regardless of whether you’re sending messages progressing or utilizing couple of applications to enable you to deal with your business outstanding task at hand. Additionally Observe Best Cloud Web Facilitating India.

Customary Web Facilitating sees your site use the intensity of one specific server’s CPU, Slam, stockpiling, and information exchanges. For instance, shared Cloud Web Facilitating has your site share assets with different destinations that are additionally facilitated solely on one server. The outcome is many irritating constraints as far as power, and the failure to deal with sharp activity floods. For better administration, you can pay for a virtual private server, or even a devoted server of fluctuating force. In all these case, you’re essentially depending on one server, and that is it. Cloud Facilitating, be that as it may, kicks that solitary server facilitating model to the check in a glorious way. With Cloud Web Facilitating, your site draws assets from different servers.

Advantages and disadvantages of Distributed Cloud Web Facilitating:-

Cloud Web Facilitating is presently grow more than ever, with organizations and associations of assorted types and sizes adjusting to this advanced innovation. Industry specialists and website admins trust that this development will just proceed to develop and grow much also in the coming couple of years. While distributed computing is completely profitable for fair sized to vast associations, it isn’t without its disadvantages, particularly for littler sites.

Here we presently present to you a rundown of upsides and downsides of Distributed Cloud Web Facilitating:-

1. In a large portion of the cases, the cost bounce from shared to Cloud Web Facilitating is broad
2. You can’t for the most part control where on earth your site is being served from
3. You may lose a portion of the control and highlights you’d appreciate with a conventional
4. web server, since the Cloud Web Facilitating specialist co-op may put all server case on their
claim cloud condition, expelling a portion of the entrance shared, devoted and VPS clients appreciate

In the support of Cloud Web Facilitating:-

1. Many Cloud Web Facilitating suppliers charge for the assets you utilize, so it’s less expensive
2. choice for a portion of the destinations
3. With this kind of Cloud Web Facilitating it is additionally to a great degree simple to clone, convey and expel
4. servers in a moment
5. At long last your site will never be limited by the determinations of a physical machine
6. Still in case you don’t know which administration to select, address your optimal specialist co-op about your individual needs previously bolting yourself into any caring long haul facilitating plan.

Highlights and Advantages:-

1. UNWAVERING QUALITY
As opposed to being facilitated on one single occasions of a physical server, facilitating is conveyed on a virtual parcel which draws its asset, for example, plate space, from a broad system of basic physical servers. In the event that one server goes disconnected it will have no impact on accessibility, as the virtual servers will keep on pulling asset from the rest of the system of servers.

2. PHYSICAL SECURITY
The fundamental physical servers are still housed inside server farms thus profit by the safety efforts that those offices actualize to avert individuals getting to or upsetting them on-site. A cloud server gives the business client strength and security in light of the fact that any product issues are detached from your condition. Other cloud servers won’t affect on your cloud server and the other way around. On the off chance that another client over-burdens their cloud server, this will have no effect on your cloud server, not at all like with physical servers.

3. ADAPTABILITY
Asset is accessible continuously on interest and not restricted to the physical imperatives/limit of one server. In the event that a customer’s site, for instance, requests the additional asset from its facilitating stage because of a spike in guest activity or the execution of new usefulness, the asset is gotten to flawlessly. You get versatility with cloud servers. It is simple and snappy to overhaul by including memory and plate space, and being more moderate.

4. UTILITY STYLE COSTING
The customer pays for what they really utilize. The asset is accessible for spikes sought after however there is no squandered limit staying unused when request is lower.

5. RESPONSIVE LOAD ADJUSTING
Load adjusting is programming based and can, along these lines, be right away versatile to react to evolving requests. Cloud Web Facilitating suppliers commonly have expansive foundation systems, comprising of thousands of physical servers, appropriated over numerous areas. On the off chance that a site encounters a sudden climb sought after a cloud supplier can basically appropriate the heap crosswise over servers and areas. In this way, guaranteeing anybody in each land area will have speedy, moment access to the site’s assets.

6. QUICKER ADMINISTRATION
Cloud servers give a quicker support of your cash. You’ll get a larger number of assets and a quicker administration than you would at a comparative cost of physical server. A Cloud Facilitated site will run quicker. The correct cloud stage the executives programming is the way to viable cloud benefit the board. Since the administrator offices behind the product will be in ordinary utilize.

7. CLOUD SCALES EFFECTIVELY
It’s anything but difficult to scale up the arrangement of Cloud Web Facilitating administrations. Any single customer is just utilizing a little part of the processing assets in a cloud server farm. So suppliers can without much of a stretch arrangement extra assets if a customer needs to. In the event that a site is encountering a climb popular, it’s anything but difficult to just increment accessible assets.

8. PAY AS YOU USE WITH CLOUD WEB FACILITATING
Cloud Web Facilitating a site on a committed server frequently implies that customers pay for a larger number of assets than they utilize. With cloud administrations you pay for the assets which you are really utilizing. Such huge numbers of suppliers of Cloud Web Facilitating charge organizations for the correct measure of assets they’re utilizing.