cloud telephony

In today’s world, the way businesses communicate with customers has changed dramatically. Communication doesn’t happen just within the 4 walls of the office. It happens between people in different regions, on different scales, and through different channels.

Cloud telephony helps to break the barriers that the traditional phone systems have. Here are some ways in which this happens:

  1. It supports communication that has moved outside the walls of the office: As more companies are venturing outside the 4 walls of their office, customer conversations are also moving outside these walls. Powering this communication through mobile phones is the only solution. Cloud telephony enables this communication in a more streamlined, controlled and systematic manner.
  2. It supports innovation: Innumerable companies are now coming up with cutting-edge solutions to real-world problems. In catering to these issues, cloud telephony plays an important role. Companies of different sizes have used cloud telephony in some of the most innovative ways, beyond imagination
  • Benefits of Hiring Cloud Telephony Services:
  • Exclusive service features:

Cloud telephony services have highly advanced features that make it easy to connect and revert on calls. Some of the popular services include interactive voice response, voicemail, call forwarding, push SMS, automated call distribution, etc.

  • No installation or maintenance cost:

The traditional telephony applications require on-premises maintenance, PBX, and a great deal of wiring through a Main Distribution Frame (MDF). Good news is that cloud telephony services provide same benefits on a lower-cost subscription basis.

  • Flexibility:

The setup of cloud based communication system is highly flexible given the fact that a huge number of people are connected in the same network to communicate & share data anytime. Also in a cloud telephony system, owner or the employees can increase or reduce the numbers of telephone systems depending upon the existing business requirements.

  • Cost-effective:

Cloud telephony services are great value for money. Small businesses get high return on investment as progressive cloud telephony system facilitates overall communication process smoothly and effortlessly. At the lowest possible cost, cloud telephony services offer the opportunity to experience VoIP.

  • Readily available support:

When a cloud-based communication solution is installed in a business environment, there is no need for employees to be worried about hardware expansion, database management, and software updates

 

 

 

 

 

cloud_telephony

#Cloud #Telephony For most businesses, voice communications is a critical aspect of dealing with customers, and vendors – Unlike email and other communications, voice can often make or break a deal. However, the attendant costs and worries about how to manage a complex phone system tend to make this source of concern for many decision makers.

That’s where #cloud #telephony comes in. As you’ll see later in this article, cloud telephony gives you a far more powerful feature-set, at a drastically reduced cost, and with greater reliability and scalability .

·Save on infrastructure costs

Trying to set up your own call centre or customer service department using traditional phone systems is an expensive proposition – From trained maintenance personnel, to 24×7 power backups, to redundant phone links, to the building facilities, it can be a major investment for even mid-large businesses (small businesses can’t even dream of this).

·Cloud tech means reliability

Except for the largest businesses, the costs of implementing a reliable telephony system go beyond the initial investment on infrastructure. Today, with cloud computing and storage platforms offered by the world’s leading experts in IT – Microsoft, Google, and Amazon – being used by cloud telephony vendors to provide unmatched reliability and peace-of-mind, end users need not divert resources towards setting up their own solutions.

·Scalable for business of all sizes

This gives you access to a business communications platform that grows alongside your venture – whether you’re just starting out with a handful of employees, are seeking new funding, or are about to go public, you don’t have to worry about the costs of switching to an altogether new platform – your current platform will grow alongside you.

·Powerful and easy to manage

More powerful and yet easier to manage? #Cloud #telephony does live up to both these lofty aims with ease. The one-point management console you find in cloud apps and suites makes this possible, allowing for easy remote management of your system.

·Enhances data security

User data and privacy has acquired new significance in today’s world. With data breaches taking place at a worrying pace, you need to take a fresh look at the risks of outsourcing your customer service. By doing so, you could be handing over proprietary data and personal information to a third-party contractor.