#Cloud #Telephony For most businesses, voice communications is a critical aspect of dealing with customers, and vendors – Unlike email and other communications, voice can often make or break a deal. However, the attendant costs and worries about how to manage a complex phone system tend to make this source of concern for many decision makers.
That’s where #cloud #telephony comes in. As you’ll see later in this article, cloud telephony gives you a far more powerful feature-set, at a drastically reduced cost, and with greater reliability and scalability .
·Save on infrastructure costs
Trying to set up your own call centre or customer service department using traditional phone systems is an expensive proposition – From trained maintenance personnel, to 24×7 power backups, to redundant phone links, to the building facilities, it can be a major investment for even mid-large businesses (small businesses can’t even dream of this).
·Cloud tech means reliability
Except for the largest businesses, the costs of implementing a reliable telephony system go beyond the initial investment on infrastructure. Today, with cloud computing and storage platforms offered by the world’s leading experts in IT – Microsoft, Google, and Amazon – being used by cloud telephony vendors to provide unmatched reliability and peace-of-mind, end users need not divert resources towards setting up their own solutions.
·Scalable for business of all sizes
This gives you access to a business communications platform that grows alongside your venture – whether you’re just starting out with a handful of employees, are seeking new funding, or are about to go public, you don’t have to worry about the costs of switching to an altogether new platform – your current platform will grow alongside you.
·Powerful and easy to manage
More powerful and yet easier to manage? #Cloud #telephony does live up to both these lofty aims with ease. The one-point management console you find in cloud apps and suites makes this possible, allowing for easy remote management of your system.
·Enhances data security
User data and privacy has acquired new significance in today’s world. With data breaches taking place at a worrying pace, you need to take a fresh look at the risks of outsourcing your customer service. By doing so, you could be handing over proprietary data and personal information to a third-party contractor.