Interactive voice response (IVR) offers a bridge passing information asked. Plays a crucial role in providing efficient customer service. The users can access the information from anywhere at anytime simply by following on-line instructions. If you implement it properly, it can increase customer satisfaction, ROI & offer new services.

IVR’s can provide information to callers in one of two ways:

Pre-recorded information

No headache, simply pre-record your voice for certain cases like, Examples are: procedural or “how to” information like Income tax filing procedures, bank account opening or credit card application procedures, etc.

Live information from database

These IVR’s get information from databases, convert to voice, and speaks back to the caller. Examples include Phone banking (where you call in, dial in your account number and can hear your account balance on phone), Courier package tracking (where you call in, dial the tracking number, and the system tells you whether the packet has been delivered or if it is in transit, etc.)

IVR for different industries checklist is mentioned below:

IVR’s for Educational Institute

IVR for an educational institute shall cover the following informations.

1. Fee installment paid/due status

2. Attendance status of student

3. Marks scored in test or exam.

4. Remark given by teachers

5. Exam time-table or class timetable

6. Test schedule & test syllabus

7. Admission inquiry & status of admission for any application

8. Vacancies for faculty

9. Any important announcement for students & parents.

10.Automatic reminders on students number.

IVR for Call Center

IVR is one of the most important technology you can use for your call center. Call center open 24/7 in a week and receive a large number of phone calls. Call center handle customer service, customers support, telemarketing, telesales & collections jobs. IVR gives callers an option when there are high call volume. It is very effective way to handle multiple calls & it don’t need a break.

1. By using this system, your call center’s call volume will be increased.

2. Callers have option to get desired information.

3. Save your money & improves service

Hosted IVR for Retail Industry

Retailers should use hosted IVR solution to deliver high quality customer service.

1. Provide Information to customers which include store locations, hours of operations & employee extensions.

2. Vendors can provide service to their clients 24/7.

3. Information of order status & confirmation, and package tracking with a special purchase code.

4. Due bills reminders along with current balance status & payment history.

5. Provide work scheduling notifications for employees.

6. Outbound IVR calls of a survey to get customers feedback.

7. Provide information about available jobs.

IVR Technology for the Healthcare Industry

IVR can help health-care industry to communicate with patience & employees more effectively.

1. Appointment reminders & confirmations

2. Physician lookup & locators

3. Patient’s information to increase efficiency & quality of patient’s care

4. Prescription refills & pickup reminders

5. Automated patient survey to improve experience

6. Process payment over the phone

IVR for Finance Industry

1. Enables customers to check their balance, transfer money, make a payment & more.

2. Provide information of branch locations

3. Alerts & reminders

4. Automated surveys to measure customer satisfaction

5. Inform customers about account/policy/claims updates

6. Card activations & authorizations

7. Special promotion & fraud alerts

IVR System for Entertainment Industry

1. Movie ticket pre-purchase

2. Locations & directions of theaters

3. Payment & credit card verifications

3. Refund information

4. Notifications of movie timing

5. Information about an event or show

6. Automated survey after the event to know people feedback

IVR for Telecom Industry

1. Customer service enquiries

2. Collect call verification & announcement

3. Emergency service notification

4. Offer your service information

5. Introduce new applications or features of already existing applications

6. Payment related information transmission

IVR for Hospitality Industry

IVR can help hospitality in many ways & improve customer service.

1. Information of hotels, amenities, locations & facilities.

2. Hotel booking & confirm reservation

3. Room service could be availed without having to speak to anyone

4. Scheduled change notifications

5. Departure & billing reminders

6. Provide driving direction to the venue

7. Provide assistance to foreign guests in their native language

8. Answer frequently asked questions

9. Customer satisfaction survey

IVR for Political Parties

IVR system is widely used in India as well as overseas by political parties in order to reach their voters.

1. IVR can be used to register new members with phone number

2. Provide information about your party & campaign

3. Use IVR to register complaints by voters.

4. Conduct survey or polls to get feedback from voters

5. Provide information to voters in their native language

6. Add your party manifesto in IVR system

Are you missing your important business calls? Your leads are getting slipped by your hand? Don’t panic! Your virtual receptionist will help you in guiding your clients or get connected with you when you are busy in some other important work. Hiring a Virtual Receptionist or using an IVR technology will help you in saving your money, your resources and your time and I hope those are the real things needed to make a successful Business man.

Here are 5 reasons why we should go for a Virtual Receptionist.

1. Why to lose Business Leads – After all every client is important!!

The competitive attitude of Business is increasing day by day. What if your client which could be proved as the most important or beneficial client for your business is missed just because he found that your number is powered off or may be you are not reachable when he tried to contact you. Yes, these things appear as silly for your Business as they are sounding. From Virtual receptionist service you will get the list of all the clients who tried to call you and even whose call is missed.

2. Be a Brand yourself

If you’re a starter in the Business lane then let me inform you that you are going to face a lot of competition with MNC’s and if you have notice then you must have seen that Big Companies are unable to provide attention to individual customers but use large marketing strategies and Brand image to grab their customers.

Virtual receptionist will help you in impressing your customer by creating a Brand image of your company and that too with avoiding the expense of a real receptionist. You can project a profession image of your company by providing the appearance of different department of your company.

3. Manage Information System of your company

If you are a Business person and running your Business to grow it then it’s obvious that you have to handle a lot of clients at the same time. In this scenario, it usually happens that we don’t remember that with which client we have discussed what and when. Now it’ll no more appear like you have to run for the Notepad and write all the details of your clients. It’s just like get the call logs, check call recordings with notifications and all done.

4. Grow your Business Without Changing Your Identity

No doubt, if you are starting your Business some or the other day you will try to grow it as more as you can. Growing business can refer anything, may be expanding your office or transferring your branches to other parts of the country as well.

But will it be beneficial to maintain different contact numbers for your different branches or hiring as number of receptionist as number of branches you do have.

Obviously not you would not like that you have changed your number and your customers keep trying to contact you on that old number. NO changes, no hardware, no software. As easy as email -The most professional and personal medium.

5. Save Your Money- “Saving Is The Best Investment”

In a business saving even small amount of money is not only saving it’s an investment. Virtual Receptionist is the receptionist of your company which don’t demand salary every month, will be available to welcome your customers 24 X 7 and most important, never takes leaves. There no holiday planning of it.

Virtual receptionist will help you in growing your business avoiding the investment done over the receptionist of your company.